Showing results for 
Search instead for 
Did you mean: 

Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks


why have been charged an extra 21 pounds when my bills meant to be 30 a month all ive had is problems with NOWTV would like to file a complaint but no one to talk to!

Charged for a pass that I cancelled

I had 7 day trial for entertainment pass which I cancelled as I had it once before and didn’t ever watch it, I have been to my bank today and a payment has been taken for £8.99 for the pass, again I went on my now tv account and it wasn’t showing as ...

non payment

Hello Now TV This is the only way I can contact you. You have been unable to take my payment as my purse was stolen along with cards at the weekend, when I get a new bank card I will be able to pay, until then I cannot. Sorry I have not been in touch...

Movie pass not working

I tried to watch a movie on a Roku box and got the error message "Unable to complete purchase on this device. please go to website to choose offer". I also tried on a tablet and got the message "You need a movie pass to watch on this device". Enterta...

Cancel a dormant account NOW

I am currently paying 11.99 + 8.99 for Now tv products I can’t access because for some reason I can’t identify the account from any of mine or my late wife’s email addresses . I have created a new account and I am paying again 8.99 for that , but try...

Incorrect billing

NowTV have been incorrectly billing me for the past 8 months. I pay for an entertainment pass (£8.99), but recently discovered that they have been taking £8.99, £3.99 and £9.99 out of my account in three separate billing profiles for the past 8 month...