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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 9199 Views
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unable to cancel a pass

paid £1 a month for 3 months to access sky cinema and was never able to view any films even though the payment was taken. if i go on my account it shows i made no payments for the past few months... even though i definately did.?now i have had an ema...

annoyed by • Advocate
  • 233 Views
  • 2 replies
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Can I pause my membership?

I joined Nowtv ONLY to watch the England Cricket test match in India. Now I find you're not showing it! Can I pause my membership till May? If I cancel I'll lose the offer I got. 

Jambo by • Newbie
  • 336 Views
  • 3 replies
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Charged for Boost and Cinema

Hi, I've seen this is a common issue when signing up to the Entertainment Membership. I signed up to the £6.99 for 6 month membership as there were a few things I wanted to watch but wouldn't need it for over 6 months. Honestly, I have only used it a...

Charged twice

We have been charged twice, never know when the correct billing date is, goes out in the middle of the day separate times! Finding it hard to get a way to contact a actual person to sort this instead of the nowbot! Anyone who can help i'd appreciate ...

Taycurs by • Advocate
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  • 1 replies
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Resolved! Account

Just had a notification from Now saying my sports an boost package is all set up. Then a notification from my bank saying £40.99 has been taken out of my account.!! I had now tv about 3 years ago. Just the standard package. I cancelled it when I move...

HazelB by • Newbie
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Complain for now tv

My name is Sandra McNally like have bank account details remove off now tv want put complaints in what happen was £4.99 was rejected because my bank went into overdraft because of NOW TV trying to take 499 when I cancelled the description so you’re r...

Sandra by • Mentor
  • 1235 Views
  • 19 replies
  • 1 thanks

Booster charge

Spoiler  I have a £6 boost charge on my account and no idea what that is 

KP by • Newbie
  • 120 Views
  • 1 replies
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Boost

If I have cancelled my now membership which was due to be paid on the 28th of this month. Will my boost for now be cancelled also? This payment is due to go out on the 9th February. 

Rose by • Advocate
  • 110 Views
  • 1 replies
  • 1 thanks
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