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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Refund

Please I need a refund I unsubscribed but still I got billed on the boost 6.50pound

Farai by • Newbie
  • 188 Views
  • 1 replies
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membership

i cancelled my membership and i keep getting charged every month how does it stop?

Marwah by • Newbie
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Switched to Now but BT say they didn't know

I switched broadband and phone to NOW and it went active 10 days ago. BT (my old provider) have just sent me a bill which goes beyond the switch over date. I rang them and they claimed they did not know about the switch and I must ask NOW to tell the...

NowEd by • Newbie
  • 144 Views
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Getting a refund on two payments

I've been charged twice after a free trial, and I would like to request a refund. I also don't understand the second payment I was charged, and didn't know I had that subscription active. Can someone please get back to me as I am unable to reach anyo...

Cancelling membership

SpoilerSpoilerI started a membership for sports with a free trial of boost. After using it for two months I decided I want to cancel, however it turns out that I had infact cancelled it but im stuck on a 6 month discount thing which I didn't know abo...

Ryan6 by • Newbie
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  • 1 replies
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Increased in my bill

Hi, My bills has jumped from 25.5 per months to 38.5 per month after the end of my contract, this is for broad band only. I am going to cancel my contract if you did not give me an offer to pay what I was paying before.Thanks

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