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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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I noticed a debit today, it’s earlier than the bill date.regardless I need to cancel so I clicked to talk to a bot.. nothing there a number to call ?

Cancell my account

I would like to cancell my account but I can not find any option for that! Please let me know how can I cancell my entire account! Thanks!


I set up on 6/12/23 an account in my mothers name, she’s 89 and prides herself still to being independent, however I didn’t note that you have to be digital these days to have Now TV, so I cancelled immediately, received email saying cancelled which ...

P1n32 by Advocate
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Now Sports membership incorrect start

Hi, I found Now sports membership started without my approval and this  deducted the membership payment from my account. I would like this to be cancelled and return my payment as soon as possible. Further to that, this will not happen again without ...


Hi I have multiple accounts and i can see i am still paying for now TV when i have now got SKY which i brought 4 months ago...  can i cancel please you probably need by card details to chase?

Andrea2 by Advocate
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Resolved! Payment method (broadband)

Hi guys,I updated my new card details and it is already reflected on my account -> payment details. The service is not interrupted. But I am still getting payment processing error on my previous payment method.I am clueless why this happens?  

LJ by Advocate
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Charged for Entertainment Pass but account not active

Hello, I was wondering if anyone here could help me with this.Yesterday I signed up for a rolling monthly Entertainment Pass through the Now Tv movile app, paying £9.99 via Apple. The money is showing as debited from my account but each time I log in...

misomiso by Advocate
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  • 1 thanks