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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Now TV Customer Service "Experience"

Just a heads up regarding my customer service experience with NowTVGenerated £37.50 worth of credit via Tesco Clubcard Boost & spent approx £36.99 on a 30 Day Sky Sports Pack + HD Boost on 9th AugNowTV took a credit card payment of £34.99 on 9th Sep ...

Lost of number on joining

Joined  27.07.2020 , ticked keep my number (Coming from TalkTalk) . Had the sorry to hear your going email from TT next day  , followed by 1/2 hour later an  Email from NowTV about a change to your order , saying the transfer would be a day latter  (...

10p charge not refunded

I bought a broadband package last Tuesday and NowTV charged me 10p and £5 delivery.  The 10p charge hasn’t been refunded and it’s been over 3 days now. Does anyone know why this is taking so long? Thanks 

PAYMENTS NOT TAKEN

Since June no payments have been taken through my credit card direct debit.  No alerts or warnings.  I now only get a purchase a month pass coming up when I try to use it.   Credit card test payment goes through so it shows it is working and acceptin...

Getting Free NowTV

Hi, Signed up for a weekly sports pass via iTunes on the 5th Feb which should have expired on Saturday. Checked my NowTV account to see why it hadn't expired and it says i'm getting a month of sports instead. Normally wouldn't complain but i want to ...

Broadband Increased Charges

Hi, My bill has increased this month from £24 to £32. I've not had any explanation as to why, or notification that an increase would be applied. According to my contract I should receive 30 days notice of any price increases. Please advise why my bil...

Sharing sky sports monthly pass with friends

Hi Team, I am new to NOW TV. I would like to purchase sky sports monthly plan. I have 2 friends who would like to share my account. I have below queries: 1. Is it possible to view content at a time on 3 different devices.2. If yes, then on which devi...

Kids TV pass

My one year old got his hands on the remote and purchased a kids TV pass.  Is there any way to cancel and get a refund?