Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Just started being charged £9-99 do you do this to everyone in hope they don’t notice,

Please refund the payments you have taken out my bank without permission

Price increase

Price has now risen, I only use NOW for sky sports and it’s now cheaper to buy through sky, their loss now as I will unsubscribe.

difficult to impossible to contact

I took out this account not realising that it was a 6 month contract. I understood it to be £6.99 for 6 months then it would increase to £9.99. I also didn't know until I had already subscribed that I wouldn't have a tv guide or any of the Freeview ...

Cancel my membership all together

I want to cancel my membership all together. I’ve tried online via my membership but there are no cancellation options. All I have are add options. NOW TV have failed to help via phone or chat BOT , all push me online.

Billing

I’ve been charged for this month but when I log into my account it says to purchase a membership go view.

Charged from January but still no access to NowTV

I joined and paid on 8th January yet internet only went live today and I still cant download app to my tv. No refund for last months broadband and tv charges and about to take another payment?

cancel a Now membership

I want to cancel my Now sports membership but no cancel button shows when I access my account

Resolved! Cancelling my membership

Hiya I'm trying to cancel my membership, however because I have had it on an offer of £6.99 a month it says the minimum term is 6 months, I signed up in October. So if I cancel now will I still be charged until April? even though I'm not benefiting f...

change date of a bill that comes out

can you change a bill date

account number/order number

where can I find my account/order number? thanks

Community

Account & Billing

Discussions