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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Paying for passes I didn't subscribe to

I first got now tv to watch one of my favourite series, I subscribed to the entertainment pass for £9.99 a month. The other day I happened to check my bank statement and I seen 3 charges come out for now tv, totalling to £24.98, which I have apparent...


Has this happened to anyone else? Just signed in to my account and found that I've been charged an etra £3 per month since October following a trial, for a Boost pass. I know nothing about any of these things and never have the footy on more than 1 T...

Extremely disappointed offers

I accepted the above offer from a text and also on my account, when I sent email to complain that the offer was not applied to my account, I was told that I needed to email the offer. I don't keep emails once I've read them as I have an old device an...

unauthorised payments

I have noticed today that £3 was taken today but £11.99 was taken yesterday for services I have NOT signed up for. I used to have a pass years ago but cancelled it when I couldn’t watch anything. I want a full refund as I am not happy that I am payin...

switching to now

 I am in the process of switching from sky to now broadband as they are becoming too expensive, i have contacted sky to cancel as my contract ends soon and they said my sky tv will become inactive after the 9th Feb 2020 but my broadband will still be...

Delete my account

My password has been compromised on your site which I havent used in probably over 2 years. Delete my account now as you do not need my personal data for whatever untrue reason is hidden in your Ts and Cs. The fact that you keep data through adware p...

Resolved! charged for making unanswered calls

basically, my mum forgot where she put her phone, rang her phone to find it December  1st charge 43p for a 13s ring 2nd charge 43p for a 47s ring January 45p for a 19s ring going by the 2021 prices, 18p per minute between Mon-Fri 7am-7pm 05 Jan 16:58...

payment date

hello my next bill for the now tv sports pass is on the 15th of january do they take it out on midnight of the day or the day before 

Resolved! Purchase not showing in my online account

Hi, I used Now TV broadband previously in 2018/19 and have used sports pass ever since. Earlier this week I signed up again for broadband over the telephone and have chosen 14/01 as my ‘switch on’ date.I have had emails to confirm this and been told ...

Accidentally payment

I’ve just paid for a package on Now TV that I don’t want, i will end up paying £33 this month for something I won’t watch at all, is there anyway to cancel a purchase you have just made a few minutes ago or swap your package for another