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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Now TV keep charging £9.99 a month

Hi allive been trying to get some help. Now TV keep billing me £9.99 a month, despite me cancelling my subscription months ago. There is no clear way to contact them on this site- the Help pages don’t work when I click on them, and I’ve had to have m...

unautherised payment

so i bought a cinema pass for £5.99 for 1 month a few days ago then on the 26th another payment came off got £10 i assured i never payed on other accounts for other subs checked family  id they used my card no i gave proof of screenshots and they sai...

Resolved! How do I delete my nowTV account?

Back in June I cancelled my NowTV subscription for the Entertainment package after I got 3 months free with the McDonalds Monopoly promotion. I thought it went through fine, got thenotification that I could still watch to the end of June but I never ...

Can you fix my device limit

I only use it on my living room TV and bedroom, via cast and I got a message today to say I need to wait until January  Please either fix this immediately or cancel and refund me, what a joke 

Two payments taken,

Why have Nowtv taken 2 payments this months of all months, why no help that actually helps. Fuming. No real contact, the company is not helpful. 

Resolved! My child paid £33.99 for Sky Sportsss

Hi. My 3 yo daughter managed to buy a sky sports month pass when I was at work and she was with my non english speaking mum. I have canceled the pass but I have still been charged a shocking £33.99 that I really need at this time of the year. I have ...

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