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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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oops, can't access anything

Hi I registered, signed up for a free trial and tried to watch something on my LG TV.  All I get is an unknown page error. If I look at the account tab, I'm signed in.  I deleted and reinstalled app, but still the same.  Everything is fine with inter...

Payment Overdue yet bill states paid

Hi, Received an email stating I had an overdue payment.In fact there is no payment in my Bank statement.But on my NowTV account the bill appears as paid. Bank accounts are correct and have not been changed since last month.And this is only for Broadb...

Resolved! Pausing my services

Hi,  I am currently stuck with no broadband for a month and it won't be rectified until January. Is it possible to pause my current entertainment pass, as I won't be able to use it?

Paying for passes I didn't subscribe to

I first got now tv to watch one of my favourite series, I subscribed to the entertainment pass for £9.99 a month. The other day I happened to check my bank statement and I seen 3 charges come out for now tv, totalling to £24.98, which I have apparent...

NOWTV BOOST PASS I DIDN'T EVER ORDER

Has this happened to anyone else? Just signed in to my account and found that I've been charged an etra £3 per month since October following a trial, for a Boost pass. I know nothing about any of these things and never have the footy on more than 1 T...

Extremely disappointed offers

I accepted the above offer from a text and also on my account, when I sent email to complain that the offer was not applied to my account, I was told that I needed to email the offer. I don't keep emails once I've read them as I have an old device an...

unauthorised payments

I have noticed today that £3 was taken today but £11.99 was taken yesterday for services I have NOT signed up for. I used to have a pass years ago but cancelled it when I couldn’t watch anything. I want a full refund as I am not happy that I am payin...

switching to now

 I am in the process of switching from sky to now broadband as they are becoming too expensive, i have contacted sky to cancel as my contract ends soon and they said my sky tv will become inactive after the 9th Feb 2020 but my broadband will still be...

Delete my account

My password has been compromised on your site which I havent used in probably over 2 years. Delete my account now as you do not need my personal data for whatever untrue reason is hidden in your Ts and Cs. The fact that you keep data through adware p...

Resolved! charged for making unanswered calls

basically, my mum forgot where she put her phone, rang her phone to find it December  1st charge 43p for a 13s ring 2nd charge 43p for a 47s ring January 45p for a 19s ring going by the 2021 prices, 18p per minute between Mon-Fri 7am-7pm 05 Jan 16:58...

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