Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Contact and refund resolution

Case Ref 13594811I’m still awaiting resolution fro NOW - please contact me.

Sky and Now TV

We've just switched to Sky TV, which includes Entertainment and Cinema as part of the package. We already have Now TV with both of the above. Given its all part of Sky, if I cancel the Now subs will we be able to continue watching Entertainment and C...

Somebody set up subscription in my account

Last night sombody set up an Entertainment subscription and a boost subscription in my account so I am now wondering if my account has been hacked or it is a technical issue as I did not set this up and it took money out of my account. I have never ...

Price hike in april

as most of you know there will be a price hike in april, ive noticed sky broadband customers will be allowed to leave free of charge even if they are still in contract once they recieve their notice by letters soon,i,m assuming that will be the same ...

Bill

I have had an email saying I am over due but my bill says I am not over due, how do I check

How do I cancel any live tv streaming servive from my now broadband?

Hi there.I signed up to now broadband last year for only the broadband and phone.I don't watch any live streaming so i was clear about not having it,I don't have a tv, and don't watch streamed tv but they have signed meup to this, how do I disable...

Extra payments

My NOW TV bill comes out each month at £9.99 but then each month I am charged an extra £6 the next day. Why is this and how can I amend it?

Payment taken after cancelling subscription , checked other accounts on Now tv none came up.

Payment taken by Now tv on 23/1, I cancelled my subscription on the 20/1 . I checked with Now tv to see old accounts it said none came up , how do I contact someone by phone in Nowtv.

Resolved! I just want to cancel my account.

I recently sold my old now tv box at a car boot. However someone has now started a free month entertainment trial, not me. I now just want to cancel my whole account. PLEASE HELP!!!!!!!!!

Updating payment details

I’ve tried several times over the past few days to update my payment details but it won’t update. I keep receiving emails that my payment is due and I can’t find a anywhere to speak to someone. Very frustrating. Very tempted not to renew as its this ...

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