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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Unexpected charges for free view

Hi , my query is not listed in here. Actually I tried to check whether or not I am eligible for free week with now tv I tried my 2 accounts with same card details it showed me that u have to pay 0£ and you already used the free week offer but it dedu...

Resolved! Charged 3 times for kids package

On 13th February I have 3 charges for £3.99 on my bank statement for the Kids pass that I took out. I tried going through the bot (which does not appear to be fit for purpose) which sent me round in an endless loop of not having the correct option av...

Wrongful renewal

We have been charged for a renewal we didn't want on sky sports. We cancelled it at the start of January specifically to avoid automatic renewal. I went through all four (!!) screens that checked I actually wanted to cancel (I did) and got to the scr...

Taking money out of my account

Now tv has taking money out of my account for no reason I rang the bank up and they said it has been took out I couldn't call now tv because they don't have a number so I went online and spoke to one of there team they said they haven't well it's ill...

Bill

I signed up for a free trial and it said that I would not be charged anything today however money has been taken out of my account but when I view my billing it says £0

Resolved! Credit

Hi all, I was told that I am given £55 for delayed installation of broadband, and was told it would apply in my next payment. However when I login my account, I cannot see any credit or any change in my account and payment page. 1⃣️Does anyone know h...

Account problem

I paid for the day pass for sky sports and it took the money out of my account but never gave me the pass. I just wanted a refund really as I only needed it for the Super Bowl that I couldn’t even watch 

Refund owed by now tv

I have cancelled my contract and gone with another provider. Contract has expired and my account has been showing in credit since approx 1 month? When will they issue the refund. It seems slightly curly this is not automatically refunded when they ho...