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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Updating payment details page not working

I've been trying to update my payment details (card was stolen) but each time i click the payment details section to do this via the bills and payment section it takes me back to the Now Tv homepage. Anyone else having this issue and know how to fix ...

Removing a device

hi, wonder if you can help. I currently have 3 devices listed (can't add another 3 until 1st june). 1 of the devices is an older nowtv box and the quality is awful. If i delete it, will i still have the option to add a better device onto it, or if i ...

Account Hacked

My account was hacked and they have bought a Now stick and pass. You are not able to cancel Now sticks and I can't get live chat as currently unavailable (coronavirus) to give my case number. I would like to cancel my account which seems impossible! ...

Resolved! Cancelling Trial - Still Renewed for Payment

Hi, I've cancelled my NowTV 1 Month trial (entertainment pass) around end of April as it was due to renew with Payment in May, and i was disapointed with the content, however when trying to cancel the pass in the interface, it would still show, even ...

Need help before vulnerable person is cut off

Hi,I administer utilities for an 87 year old housebound lady. (My mother-in-law).She has been sent a new card which has to be 'activated' before it is valid.Because NOW only accept cards for payment her bill has not paid since the old card expired.I ...

Resolved! Help!!!

Hello. I took on a 7 days Free trial of movie pass and after 7 days I paid for it so they offered me entertainment pass for free for 7 days and charged for it, and it's horrible keeps freezing it takes me 2 hours to watch a 50 min show. and of course...

3 months free not honoured

I decided to cancel my entertainment pass as i couldnt afford it last month. I then received a email to state i can get 3 months for the price of 1.  I accepted this and the 1st payment came out on 3rd april and when i now check my account the paymen...


Hi, I have been with you 2 months and both payments have been declined, but there has been no activity on my bank, now you are saying I owe £50 when the money was there to be taken on the date. I have tried the 'bot' to help there is no way I can fin...