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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Resolved! Who’s stupid idea was it to have a mandatory PIN?

 I am wondering what twit thought it was a good idea to request a parental pin every time you wanted to switch channels? It’s a stupid idea that is badly implemented. If  NOW TV want to be a  respected company then better parental controls would keep...


I’ve been charged £12.99 for two passes which I haven’t purchased and I’ve not been able to get through to now TV. Could somebody from now tv resolve this issue because it looks like fraud to me.

Unable to sign you in, please try again later

Hello, I have been having problems logging into my account since installing the broadband.I've been having broadband spikes, so I naturally wanted to check the coverage, but I can't do anything as I can't access my account. I tried all different brow...

Duplicate payment taken

I have just found that this month Now TV have taken payment twice for my entertainment pass. The pass has been running for nearly 7 years now so not due to a new set up or change. Whilst I have contacted accounts thought I would highlight it here in ...

Leaving nowtv but can't cancel subscriptions

Hi all, I'm leaving now tv tomorrow and want to cancel my now tv passes but every time I click the cancel button it says "hold on a sec" for around an hour. I can't seem to get live chat to connect and the phone line is a joke. My passes renew tomorr...

Price rises

I signed up for an entertainment pass on offer which was extended for another 6 months when the pass ended. 2 weeks later I was informed that the price would be rising by 55% and I don't want that, obviously. I can't find a way of speaking to anyone ...

Sky Cinema Month Pass that I didn't order!

HelloCan someone tell me why it was the case yesterday evening that A Sky Cinema Free Trial was added to my account that I didn't ask for?I can see two MASSIVE problems with this.1. I didn't initiate the process of requesting a free trial to Sky Cine...


Hi guys I wasn’t aware that the tv passes were a rolling contract and I have just cancelled my sports pass as I do not need it anymore, ( I didn’t realise I had to cancel myself until I checked my bank this afternoon )  the payment has just gone out ...

Broadband Payment declined

Hi, I recently got a new debit card and completely forgot Now TV does not take bills via direct debit. The payment was declined by my bank but the website says the it was paid today (9th August). I updated my bank card details and i'm now wondering h...