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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! NOW TV have taken payment twice

Hi, I've purchased the now tv sky sports off for £20 a month for 3 months and Now TV have taken £20 twice from my account... How the hell do you contact them?!! Their website just takes you round in circles!!


I've been getting charged for my 3 items twice each month fur some time now trying to sort it it is really hard anyone had trouble like this 

Broadband Switch Refund Due

Switched a Month ago from Now TV Broadband to new provider due to price hike & cancelled within 30 day notice period of letter receipt, as per Now TV Broadband T&C's to avoid cancellation charge. Bill debited from card - paid on 5/5/2020 for a full m...

Sky sports pass

I purchased a 3 month sky sports pass in March when all sorts was cancelled due to covid 19 does anybody know if now tv are offering refunds or anything else as there was no live sport to watch ?  Thanks  

Switched to NOW TV on BT but still charged

Hi there, I have switched to NOW TV on BT rather than doing it separately but I was still charged for my old passes. When I check on my account I can only see the new passes but I’m billed for the old passes too. Is there a way to stop this and get a...

Account being hacked

I have cancelled numerous passes as I now have virgin tv but you guys think it’s ok to keep signing me up every month when I cancel???? as soon as I cancel the pass you sign it back up again within a day and take full f Ing payment. I want all my mon...