Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Your NOW TV Pass will be cancelled soon

Hi all, Despite being up to date with my payment, I receiving emails from mppglobal to tell me that "We've been in touch a few times recently to let you know that we'll have to cancel your NOW TV Month Pass if you don't update your saved payment deta...

Contacting customer care

We are paying for Super Fibre advertised at 63mbs, guaranteed to 35mbs , but to date have not gotten over 25mbs speeds. I want to be able to discuss this issue with an actual person not some 'bot' which doesn't ask the correct questions. We moved to ...

Resolved! Legacy Combo

Does anyone know when I will be transitioned from my legacy combo account, I’m told this is the reason I cannot receive now tv boost.

Now tv stopped taking payment

I've been using now tv since October last year but since July 2020 they stopped taking payment for my broadband without me knowing or cancelling anything but they are still taking paymemt for my tv pass now I have missed two months as I didn't notice...

Now TV randomly stopped taking monthly payments

Hi, I was wondering if anyone has experienced their monthly direct debit randomly stopping? There is no issue with money in the account. I only noticed this because my entertainment channels weren't available

Resolved! unauthorised payment

Payment taken from account twice and my details were changed on my bank account so no money could be taken.you had sent me an email saying you would cancel if payment could not be taken because like could not contact you and now I managed to cancel y...

Late payment

Hi. Today my payment was declined and I don't get paid till the day after tomorrow. Will my now TV be cancelled straight away or do they give you a few days?

Resolved! Switched to now tv broadband

Hello I have recently switched to now tv broadband from Vodafone broadband and I was wondering did I have to cancel my old provider or does now tv do it because I haven't had any correspondence from Vodafone to say it's been cancelled. I'm worried I'...

Now TV Customer Service "Experience"

Just a heads up regarding my customer service experience with NowTVGenerated £37.50 worth of credit via Tesco Clubcard Boost & spent approx £36.99 on a 30 Day Sky Sports Pack + HD Boost on 9th AugNowTV took a credit card payment of £34.99 on 9th Sep ...

Lost of number on joining

Joined 27.07.2020 , ticked keep my number (Coming from TalkTalk) . Had the sorry to hear your going email from TT next day , followed by 1/2 hour later an Email from NowTV about a change to your order , saying the transfer would be a day latter (...

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