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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

SKY Sports Pass working after expiry.

My Sky sports pass was supposed to expire on the 9th of August however it still let’s me watch and says  “We can't process your order right now, but we don't want you to miss out, so we're giving you temporary access to this Pass. Please try again la...

Using more than one device

After lots fo issues with being charged for random extra stuff and regulalry not being being able to log on to watch becasue of player fault and too many devices it transpires that they have changed the terms to only allow one device at a time uness ...

Recently bought a day pass

Recently bought a sky sports day pass on my phone , which I can watch what I want  want to watch it on my tele , but it’s saying I need an active membership Any advice ? cheers 

Now broadband appearing on my bills?

Hi I cancelled over a year ago My broadband service.  I just looked at my bills and broadband is still appearing on there? It says £0 but Is still coming up. I went to see if I could cancel it. My entertainment package was there but nothing for broad...


I am wanting to know if we can pay the outstanding balance on Monday please may thanks 

moving house, will monthly cost remain the same?

I'm planning to move from N17 (London) to CT11 (Ramsgate). I pay 25 pounds per month for broadband-only. I see that prices in RTamsgate are similar now, but will increase to 40+ pounds after a year. Will my bill stay the same - fixed 25 pounds per mo...

Resolved! Unable To View Account Details

Today when I tried to launch NOW TV player I was directed to an offers page that was a dead end.When I tried to view my account details (billing, devices etc) I got an error message saying "something went wrong" and that they were unable to retrieve ...

Multiple payments

You have charged me 3 times and took almost all my money.  I have been charged twice at 9.99 and charged 5.00 for the boost that I didn't want In first place and I want my money back. You have no right taking multiple payments like that.I should have...