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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Unauthorised payments

I pay for Nowtv and have done for a long time. This is connected to my Lloyds bank account. Now I have just checked my Tesco bank account and 3 payments have gone out for Nowtv. There is no direct debit showing so I can’t cancel it. I have checked my...

Unexpected error

I recently bought an android box and while installing my various Tv and streaming apps I installed Now tv and when I tried to log in I received the message,"Unexpected error, Network error. Please try again."The box is directly attached to the intern...

Resolved! Charged after 7 day trial

Hi I tried a 7 day trial and cancelled it yesterday, i received an email to confirm this and ive been charged today. My membership ran out yesterday before my 7 days were up (by at least 5 hours)  and now im back to an active subscription showing £9....

Day Passes

Nice simple one!I've been buying day passes occasionally to watch Sky football matches. So far, I've always watched the match I want live.In a few weeks time, there's a match I'll want to watch, but won't be able to watch it live. I will be able to w...

Charged when signed up for free calls

Having signed up for £25 a month in June, including free anytime calls as a new customer, I find I've been charged for all the calls I've made since.  I've raised a complaint today.  They insisted yesterday that I signed up to pay for calls 'as you g...

Resolved! Sports Day Pass Unavailable

I want to buy a day pass as I have been doing, but it keep taking me to the offer of £25/month. Is there any way to just go back to the original buy-a-day pass screen?

Still being charged - can’t access account

I managed to get in to my account a few months back to cancel my membership, to which two months have now gone by and I’m still being charged £11.99 and £9.99 ive attempted getting into my account and it will not locate it and just says “unexpected e...

Itemised call details

I know that I can get itemised call details for a bill that's been submitted by going to: My account>Manage account>Bills & payments>Recent payments>Broadband&calls>Calls usage>View call details However, until recently - last week - I could also get ...

Change payment card

I changed my bank details for my now tv account payments last month. However nowtv have continued to try and use the old bank details many times. Now I have recieved an email saying I need to pay or could have my services stopped.My passes seem to wo...

Dan52 by Scholar
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