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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Trying to start free trial of BOOST

I recently took out a free trial of Entertainment on my iPad app using Apple Pay which worked fine and been watching content I also tried to take out the Boost membership - which has been added to my subscriptions on my Apple ID however when I open t...

Discounted price not showing and no voucher received

In September I negotiated a new deal for my broadband. I currently pay £16.99pm for Sky Sports and this runs out in December.i rang to cancel my broadband but Now beat any other prices and reduced my Internet bill and gave me Sky Sports for £19.99pm....

RosieH by • Advocate
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NOW TV Emails Appearing Unsolicited

Hi I receive emails from NOW but the addresses asking for payment come from [email removed]  (an email account that has the word Sky in it and not NOW)I have an email from this address telling me that I am overdue a payment, with a phone number and w...

Resolved! Cancelling

So I have a Sports access deal which lasts until June 2022. £ 20 per month. Can I cancel this at anytime? and not have to continue to pay from the moment I cancel??  

Router delivered

A couple of weeks ago I signed up to NowTv, within a week my current supplier gave me a better deal to stay with them ! I contacted NowTV and cancelled my proposed account, they have since delivered the Router package! Which I clearly have no need fo...

Adverts on a SUBSCRIPTION SERVICE

Sky, I'm already paying you. You already have my money, every month. Why the HELL am I made to watch unskippable ads before I can see the film I selected to stream? For what I'm giving you I might as well unsubscribe and simply rent the same films fr...

adverts

Im going too cancel my subscription, i think its ridiculous that i pay 20 pounds a month for entertainment and ovies and, i am now having to watch adverts. things like itv hub and iplayer are free due to them showing adverts. so not only are you char...

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