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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Overcharged on subscription

I was about to cancel my subscription to “Sports” in early January but on cancellation was offered a reduced rate of (I recall) £17.99 per month which I took up. I have subsequently been charged £29.99. I raised this on the online chat function and r...

Fraudulent sign-up and charges

I'm not a member of Now TV - and never have been – but have been charged £9.99 this month even though nobody in my household has signed up. Would love to talk to someone to get this refunded but obviously that's not the way these things are done thes...

GJNew_1 by • Newbie
  • 122 Views
  • 1 replies
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My pen code

My pen number too log in should not have too log in due the day too watch something it a,joke stick yr account

Payments made prior to January 2023

Hi, how do I access payments I have made prior to January 2023, that is as far back as it goes when I access my account, I need details dating back to January 2022, many thanks

Jess2 by • Advocate
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  • 1 replies
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Ads are getting insane.

Honestly I just want to talk about how insane this is becoming.I'm watching a 45 minute episode and have 6 UNSKIPPABLE 25-40 second adverts, that's not even including the 1:08 advert BEFORE it begins, it is absolutely unacceptable, I pay for a subscr...

smoke by • Advocate
  • 1908 Views
  • 5 replies
  • 3 thanks
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