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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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billing

I have been charged for renewing the sports mobile even though i have never done this myself. I believe it is an error but can not speak to anyone directly has their website is rubbish. be careful and check your bank statements 

Hi i

Hi all I have a monthly sports pass but would like to take advantage of the £25 for 4 months offer    Just wondering if I continue with this today would it start from today as I have already paid for this month on the 12th for £33.99 many thanks Daz 

Extra charge

Morning, I’ve just joined  now tv to watch the new sex In the city and For some reason have been changed for both the video and entertainment packages and then last night I was changed a £5 charge when I watched an episode??? No prompt for payment or...

Resolved! Charged without buying a pass

I stopped using nowtv over a year ago and have just noticed I’ve been charged for entertainment and cinema passes I never asked for with no communication that it was going to happen. No support available, managed to cancel before being charged again....

Order cancelled, still trying to charge

I ordered NOW broadband last month and the order was cancelled due to an issue with openreach, I wasn't notified of the cancellation of the order until my previous (now still current) provider thanked me for choosing to stay. I then inquired with NOW...

Been charged

I’ve been charge full entertainment pass charge £9.99 + £5 when I signed up to broadband and it came with a discount. So why am I paying this much?

Someone using my card details to pay

So, checking over my bank statements I can see I’m being charged twice a month by nowtv on a subscription. I’ve managed to login to my account here and checked to see if there was any subscription I had accidentally agreed to (thinking a one off purc...

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