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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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NOW TV Membership

Hi... I have just picked up an e-mail saying the following; Thanks for your recent bundle purchase, which included a NOW Sports Mobile Membership for six months. We just wanted to confirm that your membership has now been added to your account. Total...

Removing device

How do I force log out of all the devices. I changed my password but it doesn't take me to the manage permissions page that it says on the forums advice. 

Stealing my money

Now tv offered a refund of £21.99 , I said I will take it, they send me an email saying they cannot help us any further and to take my complaint further which I am. But why offer part of my money back then close the complaint saying they won't refund...

Payment failed

So i get a payment failed notification when i check on my subscriptions, i have sufficient funds in my bank account to cover several years of now tv, i contact live chat who advise the request for £1562.99 failed ( my bank blocked the huge request), ...

Wrongful charged

I have been charged twice this month 22.00 for the broading fee. Today and yesterday, I recieved the payment notifications twice. could anyone help me? @


I'm struggling to find a way to close my account for good. I will not be renewing. I do not need an account to stay open.  Why is this not an easily available? It's ridiculous

How pernicious are the 'non-Boost' ads?

I have had a bit of a search before I cancel Boost, to find out how pernicious and annoying the ads are when you don't have Boost? Can anyone please help with an answer? E.g. For a standard programme:- Are they before, during, and after? - How freque...