Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Cancelled pass after a free trial however still being charged ... no customer contact details?

I cancelled a free trail in time, received the email to say it has been cancelled however I am now being charged. Where is customer service??? No phone number, live chat doesn't work, just a robot chat which doesn't answer questions, any ideas how ...

Payment

My payment hasn’t left my account and they have cut my services

Changing Email Address

Every time I try to change my email address it says there is an error and directs me to the help page. I have recently had to switch service provider so I need to switch email addresses over as my old account will be deactivated after a month or so, ...

my bill has gone up from £30 to £35 without my prior knowledge. Why?

my bill has gone up from £30 to £35 without my prior knowledge. It's been a few months now, and I just noticed from my bank statement. Can you let me know why you have done this without first contacting me? Looking for another deal now.

Now tv not working howevrr6

I went to.watch now tv and the correct Hdmi output was shown on screen however just a black screen. I literally turned off all my plug sockets as the tv is on the wall so it's hard to get to the stick and just remove and turn off. When I switched eve...

Charged for pass I haven't asked for

I purchased a prem pass last year to watch until the end of the prem. I have just seen on my bank statement that 33:99 has been taken for a rolling monthly subscription! I did not ask for this. I try to get in touch but nothing works. No telephone nu...

Resolved! Who’s stupid idea was it to have a mandatory PIN?

I am wondering what twit thought it was a good idea to request a parental pin every time you wanted to switch channels? It’s a stupid idea that is badly implemented. If NOW TV want to be a respected company then better parental controls would keep...

Fraud

I’ve been charged £12.99 for two passes which I haven’t purchased and I’ve not been able to get through to now TV. Could somebody from now tv resolve this issue because it looks like fraud to me.

Unable to sign you in, please try again later

Hello, I have been having problems logging into my account since installing the broadband.I've been having broadband spikes, so I naturally wanted to check the coverage, but I can't do anything as I can't access my account. I tried all different brow...

Duplicate payment taken

I have just found that this month Now TV have taken payment twice for my entertainment pass. The pass has been running for nearly 7 years now so not due to a new set up or change. Whilst I have contacted accounts thought I would highlight it here in ...

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