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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Resolved! Sky Sports day pass

When does a day pass "start" and "end"? Is it from the time of payment? Can I purchase a day pass in advance? Thinking of West Ham v Watford game on Friday 17th July and the West Ham v Man U the following Wednesday 22nd July. Thanks.

Resolved! When do the preloaded passes expire?

When do the preloaded passes expire?  Or do they expire? Nothing on I want to watch in cinema just now, and also I don’t know when entertainment was applied initially.  Currently using an offer, so no need to apply it.  Don’t know exactly when they w...


Unused Preloaded content passes disappeared

Preloaded content passes that i have had added to my account, 4 sports day passes and a 3 x 1 month passes from a now tv smart tv box have all gone missing.Is this a mistake or is there a deadline for their use?

Gwatch by Mentor
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Non payment email

Hi, I’ve just received an emailed saying my payment has not been made and to up date my card details. Is this a scam as I haven’t changed my card and it’s still in date. Can’t get on live chat with NOW, obviously haven’t updated but trying to find ou...


Basically I had to use a card from my family member because it wont except my card but the person who name is on the card wants now tv to stop taking money out as there a single parent so please i need to cancel there card on the packages. Ive tried ...

NowTV charging me for something I've never used!

Looked at my bank account today to see another random payment coming out from NowTV of 11.99 this has been going on since may/june, so i used the find my account feature thing I didnt know i still had an account, just to find out my card is being use...


In my account I cant get my passes to showWanting to have a rest from moviesThanks for any help  

Resolved! Bill

Hi is there an option to pay my bill now as now tv are having problems taking the money and I dont know why its sat there waiting thank you 

Sare81 by Advocate
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