Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Theft

I posted an article that I'm still waiting for refund where you added movies to my account without authorisation. I've not watched and want my £9.99 back as we didnt order. I've cancelled so no future additions. you've now added entertainment for ano...

Can't create new payment subscription

Everytime I try to subscribe to a new entertainment payment subscription, the screen continues to loop forever with a CORS failure and a partially displayed dialog box. I've tried on multiple systems with the same problem?

Charged but no service.

I bought a entertainment membership today and was charged for it. As I go to watch a show it says I have no membership although not only was I charged but also the subscription was added to Apple. I’m confused as to why I literally can’t access the s...

Do not wish to watch another month worth

I thought i cancelled my subscriptions a month ago, evidently not as to my surprise I was billed yesterday for boost and hayu, I understand i may not have unsubscribed properly but I do not wish to watch another month's worth of hayu or Now nor have ...

Resolved! Bank payment

Why are now tv taking payment for services 7days before they are due and wondering why they are not being paid,

I'm getting the £5.99 cinema pass with my broadband. Can I switch this to TV entertainment instead?

I got the cinema package for £5.99 (instead of usual £9.99) when I signed up for broadband. There was an option to choose this or the TV package for same price. I now realise I don't use the cinema package much so I wonder if I can switch to TV and k...

Broadband cancelled with no explanation

I signed up for broadband over the weekend and when I login and go to 'My Package' page it shows all services (broadband, calls, line rental) as cancelled. I've received no email after sign up, or about cancellation, but YOU HAVE managed to take £5 f...

Missed payment

Hey I have received a email from now TV on the 19th of January 2022 saying I have 10 days to pay my bill but I thought they was talking the payment out i don't get paid till 4 of February has I have had to buy a new washer but I need my internet on i...

Extra payments taken without realising

Can anyone help - I signed up to Nov TV thinking I was paying £9.99 a month, however for 6 months I have been paying £50 plus as I have been Charged for Entertainment, Cinema, Sport and boost packages... I completed a 7 day free trial and carried it ...

NOW TV charged after cancellation

I cancelled my NOW TV on 17.1.22 and have had another month fee taken on 22.1.22. How do I get a refund?

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