Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Now TV day pass not working?

Now TV day pass not working. I've I can't purchase. Says oops they again. Want to watch Celtic then Chelsea....

YouView Box

I see I can only watch Cinema on one device unless I have the BT YouView Box then I can watch on 2 devices, does that mean I can watch on my TV through YouView Box and my daughter can watch on her iPad at the same time?

Human

How do I talk to an actual now tv customer assistant??

User Accounts

Is there a way to have multiple users on NOW? Similar to Netflix where you have multiple users on one Netflix account. My children could have their own profiles, myself and my other half could have our own user profiles but all share the same NOW acc...

Billing update

I have had an email asking me to update my billing details after taking up an offer, the email states now tv can’t take the payment, I am confident the email is legitimate but I haven’t updated anything as the payment has gone through PayPal as norma...

Account issues

Hi, We have been with NowTV for years with entertainment, movies and boost and for some reason our account has just gone to having none of these. When we go to select a film it says about buying the cinema package add on even though we should already...

Unable to see any Broadband info when logged into Account

When I log into my account, there no information relating to my Broadband. No payments showing or possibility to change broadband settings. Its like it does not know I have broadband and is trying to sell it to me. And yes, I am using the email addre...

Bring charger since 2020 June for subscription after I cancelled

Hi Pleas get in contact as I expect a full refund from these dates. I have checked the account finder and I don’t even have an active membership

Billing Address

I am trying to enter my card details to pay and it is not accepting that my house (a farm) does not have a 'house number'. I tried putting in '1' as the house number and it still wouldn't accept that. My card is set to my parents house, and I don't ...

Resolved! New details on bank charge

Has anyone else had new details appear on their standing orders for now tv, mine has always come up on my bank statements as Now tv today it’s completely different

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