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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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I have received a bill for now TV for September for 14.99 and I do not have a now TV box or stick answer's please   

Cinema Pass Order Number

I thought I had a really simple question but it has taken 30 minutes to even get here! I ordered a Cineam Pass one month on 3rd October. I need an order reference number for this but there is not one in the email confirmation. I need the order refere...

Resolved! Phone calls not working

Hi, I cannot make or receive phone calls although broadband is working. Hone of the guides have helped and the line check on the website is not working either, saying that my line cannot be checked at the moment. I am not presented with any phone num...

Cancel Subscription

I am trying to cancel subscription and have found this is not possible.Nothing works!You can cancel the passes but not the account.SO MUCH FOR CANCEL WHENEVER YOU WANT!Is this a scam?I have no option but approach trading standards as this is the most...

Sky sports pass

Hi there I have bought the sky sports Pass but want to watch f1 and its not letting me on this pass is there any way I can upgrade to this

Email now tv?

we are told on the contact us page of the now tv help minisite (and in bounce backs) that we can use live chat and email to contact now tv support. However, the email address for this is not advertised. So please now tv.. What is the email address wh...

Resolved! Complete Frustration in trying to resolve problems

I found an email address for Now TV which doesn't work either, here is the email I attempted to send:Hi, I am having a number of problems with NOW TV, my broadband is unreliable and does not allow me to participate in Zoom which I need. I have tried ...

Contact Now TV

HiI have an issue with my payments. I got a new payment card and updated my details but its not taking my payment.I need to speak to an actual person to sort this. The live chat thing is completely useless. I have done everything correct and don't pa...