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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Anyone know how to cancel my account online?

I don't currently have access to a phone, and I'm trying to cancel my broadband package before it goes up £10/month. Would be nice if there was a simple way to do things, rather than ring up and have some shady salesperson try and convince me to stic...

Taking early payments

My bill is due the 18th of each month. They seem to take it between the 1st and 5th of each month. So I've paid the start of April and my next payment should come out the first week of may but its taken it now. 2 weeks early. So I've paid twice this ...

Change billing date

I need to change my billing date as I have a new job and the pay date is different. I don’t have broadband just pay for tv membership. How do I do this??

charges to account

I have noticed payments leaving my account £9.99 under NOW Tv however I do not have live account under my email address.  I have searched under my bank card but nothing come up.  I think I am charged £9.99. in error every month and do not use service...

Boost

Hi I have just noticed that NOW have been taking £5 out of my account for the last few months I did not authorize this and only subscribed to movies. Has this happened to anyone else and is boost really worth having.

My direct debt

Why is now tv never taking my direct debt on time. It shows uo on my account its paid but yet its not paid. My payment was due yesterday and its not come out at all. And it sucks because it doesn't give me the option to make the payment.