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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Hi, A payment from now london has came out of my account, but it usually comes out as now Now Tv. It’s the not normal payment i usually pay. Has this changed? 

Resolved! Switched my broadband off by mistake

I phoned now to tell them my son was moving house and wanted to take broadband to his new address i pay for this service plus my own . Instead if switching if my sons old address they cancelled my broadband leaving us both with no service and both ha...

vodafone pass cancellation

HI, Vodafone sent me a message saying that my entertainment pass is due to expire  and if I want to cancel I should head to my now tv account, MY now tv account says I need to go to my Vodafone account I keep being sent in circles!  At this stage I w...

Resolved! Why am i paying for a channel i didnt ask for?

I have been checking bank statements and have realised that I am paying to have Hayu each month which is a Channel I have on Prime Video. I never requested to have it on Now TV and am already paying for it through Prime. Why was this added to my pack...

Services restricted - need help!

Hello, my broadband service has been restricted due to a late payment.  It says on my account that I paid £70 on April 19th but is asking me to pay it again to have services restored.  I have started a new job due to the pandemic and am waiting to be...

Resolved! Forget to Cancell the Subscription

Hi, Recently I configured NOW TV stick and I gave my payment details because It asked at the set up of the NOW TV account. It was automaticaly available some subscriptions with 14 days trial period. Some how I was forget to cancelle the 14 days subsc...

Over charged

I was offered the entertainment package for £1.99 for 2 months which my son kindly offered to pay but looking at his bank account we found that £9.99 was taken instead