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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Over charged

Selected 7 day free trial for the sky sports and have been charged £9.99 for a day pass. I did not select this, only selected the free trial pass. How do I go about getting this refunded?

Now Tv has cancelled my order

I tried to set up my broadband and a new account today over the phone and everything was fine until I got an email about 5 minutes later saying that NOW TV had cancelled my order for my broadband and phone line and didn't say why. My account is avail...

Resolved! Overdue bill

I have woke this morning to my wifi being cut off  and on my account it says i have a overdue payment from 23rd of augest yet in my recent payment it says ive payed on the 23rd of augest  yet it womt let me pay the over due amount because the page ju...

Resolved! Bt account

In August I took out a 12 month contract for now TV sport for £25pm, forward wind to October when I took out a new Bt broadband package including now TV entertainment package. What was not explained to me was that my £25 offer  for sport  would end a...

Not receiving a password reset e-mail

I have requested to reset my password (I haven't forgotten it, I just want to change it) but I am not receiving an e-mail to my registered e-mail address.I have also tried to change my e-mail address to a different one and then requesting a password ...

Reset password

Just noticed now tv has been taken a payment for the last 9 months from me. Im trying to log into my account but to no avail. I do not remember my password for the account and every time i select reset password i do no get an email sent to me.I have ...