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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Cant

I am being charged for 2 accounts and can not find the old one as was years ago and can't remember password. Iv been billed for a cinema pass this month and we have never had it, we have 2 entertainment packages and a boost we have never had. It's co...

Resolved! Cancellation

Hi my granddaughter has just purchased sky movies by mistake! Can I please cancel and get a refund?

Cancellation fee

I cancelled my account. Wasn’t a free trial or offer I had been paying for months and I’m still being charged. I can’t seem to get hold of anyone!!! No phone number, no email address. The online chat is still a robot! I want my money back! 

Resolved! My sports bill

Hi I missed my sports bill yesterday. When will they take the money out of my account. I got funds in my account now.

Paying twice for Now Sports

Dear Sir/ Madam (urgently)   Good Morning to you, you are taking two payments of my Now Sports one for £20 and another for £18.99p I want the £20 payments to stop coming out of my debit card. I need the £20 payments to be stopped with immediate effec...

Too many devices - but I'm not!

So I have NOW via my BT contract. I have been using NOW on 2 x FireTV. Today I added my BT TV box, tried NOW for a while then then turned the box off.  Currently only one device has NOW running(others powered down) and it's still reporting too many d...

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