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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Undeliverable ([email removed]) help at

Delivery has failed to these recipients or groups:NOW TV Help ([email removed])The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly. I'm unable to reply to cases whi...

Bond_007 by Scholar
  • 6 replies
  • 4 thanks


Hi, I have cancelled my 7day movie trial as my husband had already set up a membership with you. I am still being charged and I have never used any of these services.Can you explain why this is please?Thank you 

RH123 by Observer
  • 2 replies
  • 1 thanks

Installation of Phone Line but I already have one

Hello, I am trying to order Super fibre but it is telling me that I need an engineer to come and install a new line. I do not need a new line as I already have one, it has just not been used for 18 months due to using another provider. How do I get a...

Can I speak to a live advisor?

I'm am trying to keep my services on for just another week as I have had fraudulent activity on my bank account. I need the internet just so I can complete my assignments. Thank you.

Resolved! Account help by email required

Have a phone billing issue. Need to discuss it via chat or email for accessibility reasons. Chat passed my query on to email team for them to contact me. They replied, and said to reply to their email, but when I do it says the mailbox is full, so wa...

Cancel membership

How do I cancel my membership on iPhone every time I click manage membership there’s no option for me to click cancel thanks 

Declined payment

Hello guys Please I forgot to fund my bank account registered with NoW tv for monthly deduction,now they tried to deduct it today and it declined. I just realised that now and I have just funded the account. Please what do I do? I will not want them ...

Resolved! Payment issue

You tried to take payment and it didn't go through because I had a card stolen and had cancelled it. I have updated the payment method and now still cannot access any now tv. I can't contact you because apparently nobody ever needs to. What do I do n...

Reinstating services

Evening all !I have had my broadband and phone suspended for "overdue payment " unfortunately I'm in hospital and never noticed the email warning me of disconnection 30 days ago (although suspended WAY b4 that ) Either way I should have been paying m...