Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Subscription I did not subscribe to!

I am really not happy with being charged for something I didn’t even subscribe to! I paid £6.99 for entertainment and NOTHING else. However, I have been charged for sky/NOW cinema and then NOW boost! I did not do this and I did not want these service...

Incorrectly placed on 6 months plan

Hi,I tried your trail and before even the trail is completed I can see the plan changed to 6 months one. I am unable to cancel it. Could you cancel it immediately and donot charge anymore.Its unfortunate to see you have no contact number or email to ...

Resolved! Unable to find an 'important message'

This morning I've received a message in a text that says 'We've sent you an important message about your NOW Broadband Membership. To read it, please log in to nowtv.com/mymessages area of My Account'So, I logged in to my account and headed to 'Messa...

Resolved! Cancelled membership

Hi I was wondering if anyone can help me. So I joined the free trial for now TV and it signed me up to all these accounts the day before the trial ended I cancell d however it had been charging me £7 a month and I haven’t been watching it since I can...

Resolved! Cancelling and subscriptions do not appear on my account for me to do so.

Help. My subscription for Now Sport concluded at the end of December. I forgot that it automatically carries on, at the normal higher level unless I cancelled the direct debit, which I forgot to do' Looking at my bank statement, money has been taken ...

Now tv plan cancelled

Hello we had Now tv for £1.00 a month for 6 months and it has stopped taking payment after 4 months.

Cancellation Fee?

I cancelled my account in January which was set to be renewed in March. The direct debit is set up for the 16th of each month and I pay 27 pound under the current contract. My last direct debit has been taken and NOW TV upped the direct debit to 38.5...

Issues after account cancellation

I cancelled my account in January which was set to be renewed in March. The direct debit is set up for the 16th of each month and I pay 27 pound under the current contract. My last direct debit has been taken and NOW TV upped the direct debit to 38.5...

Resolved! When to cancel

My now sports offer runs out on march 28 2024 do i cancel on that day or do i need to give a months notice? Thanks in advance, Vinny.

I want to cancel my service as house being demolished

I am struggling to get in contact with anyone to organise this. There is no account number that I can see on my online bills so when I try to contact someone on the phone I don't get anywhere as I am not able to input that information. I would like t...

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