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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Delet Card Details

Hi, I have cancelled my NOWTV subscriptions, and I would now like to delete my card details from the account.  I understand that one needs to contact Live Chat or email yourselves to request this.  But the Live Chat button does. not. work. I understa...

Account Sign In - Confirm Genuine User

Hi, I have recently created an account with NowTV. Every time I sign in to my account, I am asked to confirm I am a genuine user by asking me to type in the letters which appear in a box. Is it normal to ask for this every time? Thanks

Sports subscription accidently added

HiWe have signed up for the free 7 day trial of the entertainment and movie package and think its good value so will more than likely keep those 2 packages.However our 7 year old has managed to sign up for the sports package on the x box last night w...

contacting nowtv

Why does nothing ever work on this website? I can never find a contact number for nowtv. Online chat never works. I email nowtv and get a reply the email address is not monitored. Why is it so frustratingly hard to get hold of nowtv? I don't have tim...

Sejour by Mentor
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Death of account holder

Sadly my partner passed away from covid on 03/01/2021 I've tried contacting customer services on a few occasions all I want to do is swap account over to myself can anyone help please. Kind regards Andy

No Anytime Calls Included?

So, I've just signed up online to Now Phone & Broadband and Anytime Calls for the first 12 months were included as part of the deal. It's very clear that this is the case. I then looked at my online account and there's no mention of anytime calls. In...

NOWTV wont let me take my landline number to new house

We are moving house locally and assumed we could take our landline number with us.NOWTV say this is not possible. So be warned if you are moving NOWTV will force a new landline number on you. If you value your telephone number you have had for years,...

Oli by Advocate
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Resolved! Trying to cancel subscription

I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting ...

Cinema + Boost. Is it required?

So with Justice League coming out tomorrow, I thought I might try out NowTV again.My main question is: if I got the Cinema pass, do I need the Boost pass to view movies in full HD? The description of Boost says I do but I want to be 100% sure as I’m ...

Moving house with no account when I log in.

Hi, I need some help with my account. I'm moving house in a couple of weeks and I logged in to My Account to check if it was possible to do it from there, but I have no account details, there are no payment details, no broadband details, just nothing...