Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! NowTV Cancellation- If you cancel today, you'll lose your special discounted rate

I have a 6month Sports Package at £21 discounted from £34.99/mon.I was thinking of cancelling, ….and when I follow procedure I see the following comment ‘If you cancel today, you'll lose your special discounted rate’.What does this mean if I cancel m...

Br2

Why have I been charged double my usual monthly amount ?

Sports Day Pass

Trying to buy the Sky Day pass to watch the carabao cup final for £11.99 but only given the option to purchase the £34.99 monthly subscription? Is the day pass still available/valid for this game?

Cancel Membership Problems - I dont see a cancel option

I want to cancel NOW TV, but I cant see any option to cancel in NOW Membership. NOW Keep taking the monthly fee and I want to stop them. How can I do this please?

When should I cancel if I want to use Broadband by the end of April?

When should I cancel if I want to use Broadband by the end of April since I move out in April?

Carabao Cup Final on Demand?

Is the Carabao Cup Final only available to watch live on Now TV? I'm hoping to avoid the result and watch it later in the evening if possible. Thanks

cancel tv pack

As of today I have decided to stay with Sky for my TV package but will continue with broadband and house phone with your company

I've received a "how did we do" email but didn't contact customer support

I'm worried about why I've just had an email from customer support at NowTV asking for feedback from getting in touch with them recently. But I haven't been in touch with them for months. I've checked and it is the legitimate NowTV help email so it c...

Cinema

I signed up for Entertainment package. I did not want Cinema package nor Boost. I have been charged for Cinema after 7 days. I did not want it in the first place! Giving a free package for a limited time then expecting the customer to cancel is a obv...

Netflix

I'm not with NOW TV anymore and want to go back to my normal Netflix but it seems impossible, help?

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NOW Account Help and Information

GDPR News and Info - 25th May 2018

Resolved! NowTV Cancellation- If you cancel today, you'll lose your special discounted rate

Br2

Sports Day Pass

Cancel Membership Problems - I dont see a cancel option

When should I cancel if I want to use Broadband by the end of April?

Carabao Cup Final on Demand?

cancel tv pack

I've received a "how did we do" email but didn't contact customer support

Cinema

Netflix

Overcharged for two services and can't contact cus...

Broadband recontract

Is it possible to chat to a real person?

charged 21.00 a month but no record of this on my ...

why am i being charged more than any advertised pl...

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