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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Resolved! Excess bill amount generated

Since last couple of months I am facing network issues and top of that this month all of sudden got excess bill amount to pay (almost double, and that too without any intimation).Where to contact ? No direct calling available. 

Suren by • Advocate
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Charged full price for free trial

Hi allHoping someone can help.I have today opted for a free movie trial (7 day trial) but it has charged me the full £9.99. I have cancelled it but will I get a refund?  Thanks in advance.

Fraud

I am unable to get past the online chat bot because it does not give me the options I need. I need to speak to someone about my account being hacked and money taken out. I did manage to chat online to someone about this last month but for some reason...

Landlord needs proof account is closed

Hey everyone,My previous landlord is asking for proof we've closed all our utilities accounts before they release our deposit, does anyone know how I can find proof that we're all paid up on the old house?Cheers!

Error when trying to subscribe to sports package

I have previously been a member through my bt package which i no longer have. I try and subscribe to the sports package again but it just say error. I have tried this a few times now and get the same error each time. I just want to subscribe and pay ...

Cancelling Subscription

Cancelling a membership is easy???? No its not – just click Cancel membership next to the one you don't want any more, and follow the steps to the end. You'll be able to keep watching until your next payment was due. This statement does not make any ...

Remove devices

My brother has stopped paying his half of sky sports so I want to remove his device from my list so he can't use it anymore. Any ideas how to do this ? 

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