Showing results for 
Search instead for 
Did you mean: 

Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Resolved! Email that I've signed up for another service

Received an email thanking me for signing up for Cinema Membership. I never signed up. I've changed passwords and checked devices to ensure nothing had signed in other than the two used and it wasn't possible at the time it said to have happened. We ...

Charged for cancelled membership

I cancelled my NowTV membership about 3 months ago. Today for some reason I received an email to say I've been charged the amount I used to pay per month.What are these guys playing at?

Remove name from account

Hi, I would like to get a name removed from my account, as I’m now the only occupier. I’ve tried using the chat however there is no options to do this and unable to find any contact details to amend this.Would anyone be able to point me in the right ...


I have used now tv now again but not recently , but last november I ordered Now  Broadband but it dosent appear on my now tv account, and I have tried unsuccessfully to log in to a possible different account where my broadband may lie. Totally baffle...

Customer service non existent

See if this works !!!does anyone know how to contact nowTv customer service a human not a bot ? A phone number ? An email ?  Do any humans work there ?  I have been over charged with in a month and within the month I have sent 10 emails to help nowtv...

Payment dates

Hi all, Looking at adding the movies and Hayu package onto my membership. Is there was a way to set all payments for each package to come out on the same day each month, rather than me pay for each one on different dates?Thank you in advance  


I don't have a account and nowtv are keep taking 5£ out my account and there is noway to cancel when the is nothing to cancel 

NOW TV Membership

Hi... I have just picked up an e-mail saying the following; Thanks for your recent bundle purchase, which included a NOW Sports Mobile Membership for six months. We just wanted to confirm that your membership has now been added to your account. Total...

Removing device

How do I force log out of all the devices. I changed my password but it doesn't take me to the manage permissions page that it says on the forums advice. 

Stealing my money

Now tv offered a refund of £21.99 , I said I will take it, they send me an email saying they cannot help us any further and to take my complaint further which I am. But why offer part of my money back then close the complaint saying they won't refund...