Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

No longer have acess to registered email

I want to reactivate my membership but no longer have acess to the email I registered with. Says can change because they can't email me!

Entertainment 6 months offer accepted by mistke

Hi,As I logged in to my account by mistake I accepted the entertainment offer which is £6.99/Pm, I cancelled it immediately but showing will be charged till Sep-2024 is there a way to stop this?Regards

Recurring charges without any services

I have recurring charges on a monthly basis for both ENT and SPORT, but have no services subscribed, and no upcoming or previous payments showing in my account.

First line of address

So which bright spark web developer decided that the first line of the address is mandatory and can only contain numbers? I'm pretty sure I'm not alone in only having a house name - and no number.But I didn't give up. I put in my postcode and presse...

I’m still paying for a membership which was cancelled the trial period

Hi there,i am still being charged for a membership which was cancelled during the trial period. Also, there is no membership listed under the “My membership and devices” option in my account. I have desperately looked for a membership but there isn’t...

Unable to make payment - attempts to charge £0.00

Found my broadband disabled this morning, then realised my payment failed this month as my debit card had been changed and forgot Now is CPA not DD. I've logged in to make payment manually, but although it identified £21 overdue the website was tryin...

Resolved! F1 Sports

Hi guys,So ofc I want to watch F1 who doesn't? I look for a deal £26 for 6 months decent! but now you have dropped £21 for 12 months? Is there a way I can change this? I find it a little unfair I bought it for £26 8 days ago and now it's even lower. ...

Movies membership cut off

My movies was mean to end today. I was half way through a film and it cut off at 9:30pm. I would have expected it to end at 11:59pm as I have another part watched film that says I can watch until Feb 29. Turns out I can't finish that one either. Why ...

Resolved! Maximum devices.

I get error OVP00014 claiming I have reached the maximum number of devices, but your guidance states ‘You can't manually remove a device from your account. Once you’ve added devices up to your maximum of 6, when you start watching on a new device the...

Money taken out of my account for 2 subscriptions without my knowledge or authorisationnin I. Have

I have noticed 2 payments for 2 subscriptions have gone from my account without my knowledge and authorisation. Tv boost £6 and entertainment package £9.99. Please can you refund me the full amount and I want to close this account urgently as I have ...

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