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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Hi, I signed up for a 1 month free trail to now to on the 30th Jan and I have been charged £9.99 twice since! Why has this happened and can a refund be processed?

Broadband disconnected

My broadband went off today which I thought was due to a fault but since discovered it was disconnected for late payments. I thought my direct debit was set up so was unaware of payments being overdue and I can’t understand why the payment weren’t ta...

6 payments

Hi iv noticed now tv is taking 6 payments from my account a month how do i cancle them and het a refund ?


Wrong amount of my monthly payment (£25.99) should be £17.99 when renewal my contract in November 2021. Collected right amount  (£17.99)in December but no refund received. But Now take £25.99 this month again. WTH is going on? 

Contact number or live chat

Hi I’m looking for a direct number for customer service or a link to live chat I’m trying to cancel my boost membership but the main website won’t allow me to do so.I would appreciate any feedback thanks


Can anyone help please. I’ve cancelled my Now sports membership but having problems cancelling my Boost membership. Thanks.