Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Unable to see any Broadband info when logged into Account

When I log into my account, there no information relating to my Broadband. No payments showing or possibility to change broadband settings. Its like it does not know I have broadband and is trying to sell it to me. And yes, I am using the email addre...

Bring charger since 2020 June for subscription after I cancelled

Hi Pleas get in contact as I expect a full refund from these dates. I have checked the account finder and I don’t even have an active membership

Billing Address

I am trying to enter my card details to pay and it is not accepting that my house (a farm) does not have a 'house number'. I tried putting in '1' as the house number and it still wouldn't accept that. My card is set to my parents house, and I don't ...

Resolved! New details on bank charge

Has anyone else had new details appear on their standing orders for now tv, mine has always come up on my bank statements as Now tv today it’s completely different

Broad band bill

My bill for broadband is supposed to come out on 25th every month but I have checked over the last year they are taken it out on diffrent dates ranging from 22-23-25-26 this is why I don’t trust direct debits this is the second company that done this...

Charged 9.99 on app but the app says no membership is active

I signed up for movie pack for £9.99. After the trial period is over it charged me £9.99 but when I go to watch something it says choose a membership. Who do I talk to fix this?

Resolved! Confirmed cancellation for still being charged

Hi I cancelled my Sports channel in Dec 2021 and was going to be ready to re-start watching the Sports channel for the F1 channel in March. I received a cancellation confirmation email from NOW TV, I would be able to use NOW TV till the end of cance...

Accidental purchase of cinema membership

I didn’t realise I accidentally bought a cinema membership and I’ve been looking everywhere on this help centre and I can’t get any help

Payment Failed with New Broadband order but charged for £1, No order placed

HI, I have placed for a new broadband/call line but the payment failed with some backend error but I have been charged for £1 and i can't find any order placed. My card details have been added. Now i am not sure if i will be serviced or will continu...

Extra charge

Hi my package includes anytime unlimited call £18 per month. I just realised there were several months have been charged for the calls include, for the same number (family member's) has been charged sometime but not on most time. I found one month wa...

Community

Account & Billing

Discussions