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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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I am not being charged for broadband

Hello, I'm a new customer and I cannot find any information on my upcoming bill and how to pay. When I go to "Bills and payments" in my account, I see that I have no upcoming bill. This doesn't seem right. Surely, I must pay at some point? Also, in "...

Monthly Payments

Hi, Can anybody help me please.Can you please tell me what name should appear on my bank statement when a payment is taken?

Now collecting payments for cancelled account.

Hi, I cancelled my Now broadband and call service approx 10 months ago. I see on my bank account that Now continue to take payments. Having spoken to an adviser at the time last year I was assured the account would be closed within the 4 week window ...

Deleting/De-activating account

I am trying to remove my account from the now TV system. I signed up for a free trial and it didn't work, so wasn't able to use the free trial for the entertainment pass, and also wasn't able to cancel the pass because apparently I didn't have one in...

Payment

On my Payment screen it says I have paid my recent bill, but it has not shown up on my bank account. I've been trying to find a way to pay this bill before I have no money left to pay it. This has happened way too many times. Starting to ###### me of...

Bill

I have just updated my card details as they had been removed and 2 months wasn’t paid so got cut off and said payment overdue this has now gone does that mean bill has been paid 

Payment

Is it possible to set up direct debit payments for broadband and phone charges Thanks

Charge twice

I need to speak with someone as i have been billed twice 1 for a special offer and the other for normal need to request a refund How do i speak to them? 

Cancelling membership

I currently have the entertainment package but if I cancel that do i get anything at all, is there a basic package that doesn’t come with a monthlycost?

My now account doesn’t work with my BT account

Hi,I was an existing Now tv customer and I am also a bt tv customer as well. I have recently purchased the sport and entertainment tv package via BT and they have sent me a link to transfer my existing now tv account to tv but to no avail.BT has done...

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