Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! Refund

I was given free sports membership until September but accidentally paid to watch yesterday. How can I get my day pass refund?

Charged Twice for sports day pass but getting error ppl_4004

Ordered the sports day pass I’ve been charged £11.99 twice via itunes and can see it on my card bill but the app gives me error code purchase can’t be completed. How can I get a refund

Broadband bill charged twice

I manually paid a bill over the phone and now I’ve been charged twice? Does anyone know how I go about getting this back. Phone is a nightmare !

Resolved! Bill

I have the money in my account which needs to be taken out please

Changing payment dates

Is there anyway I can change payment dates so both my cinema and entertainment pass are billed on the same day rather than 2 separate dates

Resolved! Cancel NOW TV during cooling off period for full refund

Hi, I want to cancel the NOW TV sports membership I set up yesterday because the content I was hoping to watch has been removed from on demand services.How do I cancel for a refund?Thanks

Taken payment after cancelled

Now tv have taken payment even though i have cancelled my subscription about 3 months ago and they haven’t taken a payment in over 3months and now all of a sudden they have taken 33.99 out my account really not happy about this specially as I will n...

Changing name of account holder to dual with my mrs

Hi all,I need some advice on how to change the bill be to show both me and my Mrs.This is for visa purposes and it's one of the last things we need.Is this a thing that can be done, if so how, not sure how to get to love chat to get this done.All hel...

Incorrect payment taken

I started a promotion in June for £3.99 a month cinema pass until January but have been charged £9.99 for the last 2 months. My account clearly states £3.99. Who do I talk to?

Resolved! HELP ASAP PLEASE

I want to delate my now tv account how can i do this

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