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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Money leaving my account and getting no services

This company offered me sky sports for 20 a months so I tried to accept the offer it took £1 twice to check the account and keeps coming up with an error report and not putting sky’s ports on. There can not be an error as the money has been taken 

Resolved! Payment

I have a transaction of ACE44 ENTS- can someone please confirm if this I my NowTv payment? Thank you 

Line rental refund

In September 2021 I changed broadband provider from Virgin Media to Now. I have just realised that Virgin Media have continued to charge me £19 per month for line rental. I contacted them today to ask about this and they have checked the notes on the...

I am not being charged for broadband

Hello, I'm a new customer and I cannot find any information on my upcoming bill and how to pay. When I go to "Bills and payments" in my account, I see that I have no upcoming bill. This doesn't seem right. Surely, I must pay at some point? Also, in "...

Monthly Payments

Hi, Can anybody help me please.Can you please tell me what name should appear on my bank statement when a payment is taken?

Now collecting payments for cancelled account.

Hi, I cancelled my Now broadband and call service approx 10 months ago. I see on my bank account that Now continue to take payments. Having spoken to an adviser at the time last year I was assured the account would be closed within the 4 week window ...

Deleting/De-activating account

I am trying to remove my account from the now TV system. I signed up for a free trial and it didn't work, so wasn't able to use the free trial for the entertainment pass, and also wasn't able to cancel the pass because apparently I didn't have one in...


On my Payment screen it says I have paid my recent bill, but it has not shown up on my bank account. I've been trying to find a way to pay this bill before I have no money left to pay it. This has happened way too many times. Starting to ###### me of...


I have just updated my card details as they had been removed and 2 months wasn’t paid so got cut off and said payment overdue this has now gone does that mean bill has been paid