Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Cannot see my account details

Hello,My now tv account details are only showing my wifi details from a house I lived in a few years ago. According to it, my new account doesn't exist and I have no wifi with NowTV. I have been with them for a year and have just renewed my contract ...

Payment not gone through

I tried twice today to make a payment for a monthly subscription to NOW Sports, but each time it came back with 'We couldn't process your payment' and 'Try again', even though my account is fine and all the details are correct. I trust I have not bee...

Cancellation reinstated without my authority

I cancelled my sky sports a/c 4 August for cancel date of26th this has been reinstated without my authority

Cancellation of contract. Impossible to contact Now TV. Unbelievable Customer Service

Impossible to contact anyone to discuss cancellation. The website sends the user round in circles actually asking them to undertake functions that are not on the site. I want a postal address for complaints or an email. I spend over 30 hours trying...

Paramount+ 6 months

It strikes me that there is a massive issue with signing up for the 6 months Paramount+ accountI receive an error message when signing up for the new account saying the code is invalidThis is a new accountThis is definitely one for the relevant consu...

Resolved! Paramount

I signed up for 6 months of Cinema with free Paramount Plus I have received a code, however, Paramount does not accept the code. Is anyone else having the same issue? Only reason I signed up really! The chatbot doesn't work. I would like to cancel m...

Moving

I am moving home do not need to keep broadband membership. How do I do this? and are there penalties.

Resolved! Bill raised by £3.50 for broadband

My bill has gone up £3.50 a month for broadband without me being notified… I signed a contract for the lesser amount for 12 months

amount paid

I have been using since September 2022.I signed up for a year on the Super fibre course, so I should only have to pay £22 per month, but payments were being made at £35 each month.I would like to resolve this issue.

Membership cancelled without any notification

I restarted my membership on 22nd July 2023 and had an email confirming this. A payment was taken on that same day. On logging into Now TV today, it stated I had no membership so I had to start it again. I checked my August bank payments and could se...

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