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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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I have been charged three times and can’t use the chat bot to request a refund any help 

dean1111 by Observer
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2 accounts

Hi I have an account but have been given one with my new broadband provider how do I access my new one off my provider they haven't given me details to sign in 

Resolved! charged 21.00 a month but no record of this on my account

heyI have been charged 21.00GBP a month to my bank for the last few months by NOW TV sports but no record of this on my NOW TV account. and whenever i try to access sports packages i get asked to subscribe or buy a one of day pass for the footy i wan...

Blocked email because of NOW tv

Hi guys my sky email is currently blocked. After contacting Sky twice they say it is because I had a NOW account when i was with Sky 3 years ago but because i am no longer a sky user NOW have put a block on my email and I need to talk to NOW to unblo...

dg51 by Advocate
  • 10 replies
  • 1 thanks

EE TV package

ive purchased EE TV and got full works package which included NOWTV Entertainment, Sports and Cinema package. however, i dont seem to have any of those packages on my account yet. i was previously a NOW customer and had a previous account. what is th...

Mh77 by Newbie
  • 2 replies
  • 2 thanks

Resolved! Overcharged for two services and can't contact customer services

I took out a subscription using my phone / TV for the £6.99 a month deal. However, I'm also being charged for the Boost and Cinema options which I didn't take out. I've tried to use the chatbot to sort it out but it doesn't give me any space to fill ...

SaraB66 by Advocate
  • 3 replies
  • 2 thanks