Showing results for 
Search instead for 
Did you mean: 

Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Unauthorised Payments Taken

Hi I’ve noticed 2 payments for nowtv come out of my account however I don’t actually have nowtv nor ever used it so logged onto my account and no subscription or payment method saved, can anyone help me speak to someone about money that has debited m...

Resolved! Someone is using my account

Someone has logged into my dormant account and has started a free trail. I’ve since logged in to cancel the subscription, change my password and setup a payment PIN. But now I’d like to remove this unknown person from using my account as it’s my unde...

Been charged for hay u & 9.99

Hi so I’ve been charged for my “package” £9.99 then just had my bank ping saying 4.99 was taken for hay u which I didn’t select that I wanted ?? I have now cancelled but don’t know how to get money back ? Thanks Lou 

unauthorised payment

Has anyone else had money taken out of their account without permission? I have had three separate charges two lots of £9.99 and £5 go out over a span of 24 hours, this has left me a bit high and dry, also did anyone get their money back and how? Any...