Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Taken £10.99 out of my account twice in 24 hours

Why am I being charged twice in less than 24 hours?!

Cancellation charge higher than quoted

I've received an email from NowTV stating I'm being charged £61 for recently cancelling my services. I was told twice on the phone that the charge would be £16. What can I do?

make broadband payment over the phone

hi whats the number to ring to make a payment on the automated service over the phone thanyou in advance

Can I bar a phone number from contacting me

Can a phone number be barred from calling my landline. If so how do I go about it

Unauthorised Payments Taken

Hi I’ve noticed 2 payments for nowtv come out of my account however I don’t actually have nowtv nor ever used it so logged onto my account and no subscription or payment method saved, can anyone help me speak to someone about money that has debited m...

I have a membership that is pre-paid but I'm not really sure how to access it or what it is

Can someone tell me more?

Resolved! Someone is using my account

Someone has logged into my dormant account and has started a free trail. I’ve since logged in to cancel the subscription, change my password and setup a payment PIN. But now I’d like to remove this unknown person from using my account as it’s my unde...

Where is my landline number?

Where can i see my landline number?

Been charged for hay u & 9.99

Hi so I’ve been charged for my “package” £9.99 then just had my bank ping saying 4.99 was taken for hay u which I didn’t select that I wanted ?? I have now cancelled but don’t know how to get money back ? Thanks Lou

unauthorised payment

Has anyone else had money taken out of their account without permission? I have had three separate charges two lots of £9.99 and £5 go out over a span of 24 hours, this has left me a bit high and dry, also did anyone get their money back and how? Any...

Community

Account & Billing

Discussions