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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Joined to watch the West Ham Liverpool game. Initially it said I would have a free trial - but then it said I would be charged. It then would not connect me so I could not watch the game.So I need a refund which I expect forthwith

Resolved! Refund for cancelled sky sports

Hi, I thought I cancelled now tv sky sports but I obviously didn’t go all the way to the end of the cancelling process. The payment came out yesterday. Is there anyway I can have it cancelled now and the money refunded? As I cancelled it (thought I c...

Can't sign in

I have just got BT TV  with NOW TV I had an old account with NOW TV which I signed out of to do a new account as I couldn't remember the password. But now all I get is can't sign in please try later. How do I get rid of the old account so I can set u...

Wrongly charged

Signed up for a free trial but received an email stating that I had to update my payment details as it did not go through, as I didn't get any other email I just assumed the trial did not work and so I didn't make an attempt to watch anything. Just c...

Resolved! Cancel account

I want to delete my account completely but it's not giving me an option. I don't want to use it again