Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Manage now payments by amazon

Hi, purchased a nowtv entertainment pass in September, just went to try and cancel it and it says I have to manage my subscription through Amazon. However when I click the link provided it takes me to my Amazon memberships and subscriptions none of w...

Bill overdue

I got a email like most people get when they join now tv saying that there bill is overdue but when I go to previous payments or go to the month it says I have no payments due, it always happens to me then they cut me off which is very frustrating

Resolved! Wrongly charges - application confusing and just shoddy

I have just gone to cancel my now tv membership as the application is constantly buffering - I have very good internet speed and have no issues with any other streaming services. additionally 10 pound a month for SD pay the same anywhere else and you...

Unable to change password

I’ve clicked the reset button, followed the email link but when I enter a password (10 characters: numbers + letters) nothing seems to happen. I’ve therefore unable unable to change my password. Tried online help and the bot knows nothing! Any ideas...

Payment

I have been trying to pay my outstanding Balance to no success every time I'm asked to approve the transaction within my banking app I'm asked to approve £0 I would like to get this sorted as I have no means to phone

SKY Sports £5.99 recurring payment

back in April I purchased a SKY Sports day pass, usual fee, but also have had a recurring payment taken from my debit card registered on my account, each month, for a lesser amount of £5.99. My bank say because it's a debit card recurring payment I m...

Device Limit is a Joke

I've been using Now TV on just my XBox and PC without the boost. Now i wanted to watch 2 things at once tonight, so i signed up and paid for boost. Watching one on my pc, one on my xbox. I had to quit my xbox app for a few minutes, then went back to ...

Mobile Membership

I cannot watch any sports on my now TV mobile app anymore. It has stopped taking money out of my account in August. Having done some digging, I have seen that mobile Membership is no longer able to be purchase but still available to existing customer...

Resolved! Payment

Hello,So I have a visa card not a prepaid card it's a card accepted by now tv.I've tried paying for now entertainment 5 times it was a subscription the card was on my account now its not I've tried paying I get oops something went wrong Contacted liv...

Over charged

i have Over charged for what looks like over a year for something i never signed up for .., amounts to quite a lot of money, how o earth do i get it refunded, they have added it with out asking me

Community

Account & Billing

Discussions