Showing results for 
Search instead for 
Did you mean: 

Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Cancelled membership paypal.

So I did a payment subscrition on paypal and then cancelled it, but I keep getting a notice for the boost even though I cancelled it. It keeps saying no payment taking, and I confirm I have cancelled it on paypal. But it does not show on my Now accou...

Expired card and lost offer price

Hello, my card expired and yesterday payment failed at £20 a month price for sky sports. I updated my card details today but there is no option to try again and they want me to pay £33.99, there is absolutely no live chat or phone number so I'm askin...

Why are you still charging me for a cancelled memebership????

I  have been told that you can’t accept payment from my account. However I canceled my membership a month ago. On top of that I have currently no money in my bank account so you guys keeping charging me means I am charge an extra £12 from my bank for...

Pinkowl by Advocate
  • 1 replies
  • 0 thanks

Carged after cancelling membership

HiHas anyone cancelled membership but have still been charged? If so I would appreciate advice as I cancelled in 2021 but have had monthly payments taken from my bank account since then.I have tried contacting NOW TV by phone,online etc but have had ...

Mouse by Advocate
  • 5 replies
  • 1 thanks

Signed up today with a deal.

Hi, I signed up tonight to watch "The last of us", I saw a deal for both the entertainment bundle and cinema package £12 for 6 months, filled my information and everything went through. but when trying to watch TLOU i found out it only gave me cinema...

Pin code

Keep getting asked for pin code even though parental control is turned off. After every tv show and movie has ended . Love tv only . Have a now tv box pink . Can anyone help?

Tw33 by Advocate
  • 2 replies
  • 0 thanks

Random charges on my account

Hi, I got a now entertainment package with my by broadband, but now I'm getting random charges from now tv, in total this month I've had £25 come out my account on different day, £9.99 on the 16th, £5 come out on Friday and £9.99 on Monday all with N...

Dandub by Newbie
  • 1 replies
  • 0 thanks