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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Overpayment and Exploitation by 'NOW'

I'm absolutely livid. Now added 'boost' and a 'cinema' membership to my subscription, and have been silently charging me a whopping £23.98 a month since February (9 months!) for a subscription I didn't even know I had. It is impossible to get the 'bo...

I cancelled my broadband but still being charged

I don’t know if this will make sense but I switched to BT from NowTV back in July, I within my 14 day cooling off period where I could cancel without charge. BT did a hand over from NowTV & im now paying £18 a month on BT. But here’s the thing, I’m g...

Billing

on 31 August I had an email from Now to say that they had extended my Sports Mobile Membership by four months at no additional cost.However they are still charging me £25 per month plus£5 boost. Is this correct