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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
  • 0 replies
  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
  • 0 replies
  • 2 thanks

Overseas calls tarriff

HelloWe frequently ring Australia. We are on the Anytime calls package. Am I correct in thinking the call charges to Australia are increasing from 2p/minute to 28.80/12.60p/minute from May 2022?

No details of broadband in account

I’m trying to alter settings for broadband that went live on the 22nd march 2022 but according to my account I can’t find anything that even says I’ve got broadband it says no upcoming payments…etc I’m so confused 


I payed last month's bill and now it's saying it's overdue.. I can't pay till 8th can they out my interent back on

Imogen by Advocate
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You're customer service email is horrible. I purchased a subscription, was not able to access it because I was in another country, asked for a refund then proceeded to be ignored with responses and saying I do not have an account. Terrible customer s...

Kp by Advocate
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Resolved! New Contract (Anytime Calls not mentioned)

In previous years, I've called to renegotiate which has usually had the effect of being offered a continuation of free Anytime Calls for another year, with my broadband package staying as it is on a rolling basis. This time I was offered a new contra...

Cost of calls

I have free calls but I was charged £2.20 for a call,  was it because it lasted over 60 mins?

Snowy by Advocate
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  • 4 thanks

Refund Request

I’ve requested a refund from NOW for changes are charges made to an account  I haven’t used.Initially a 3 month refund was offered but it was more than 9 months ago that the changes were made. They said they would pass onto a manger but haven’t heard...

Brucetta by Advocate
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  • 1 thanks

Cannot make payments

Updated my card details multiple times but I keep getting notifications that NOW is trying to take the payment from my old card. My account is saying there are no outstanding payments so it won't allow me to make an online payment and I keep getting ...

SH by Advocate
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  • 0 thanks

Resolved! Purchasing sports month membership - LOADING?????

I am trying to purchase NOWTV sports month membership which is £20 on offer currently. I put payment details in and press pay then screen goes to "Loading....." and stays like that - I have tried 3 times and it does the same every time and I have che...