Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Unable to sign up - error signing up

Hi, I have been trying to restart a membership for a while now. I can log in (i dint have active memberships) I select the entertainment package and proceed to payment details. After inputing and going through the bank check (i've tried both text me...

Cancelling membership

I’m trying to cancel my sports membership but there is no button that says cancel membership as per the instructions on the website. Help please!

Resolved! Moving from BT TV

I used to have BT TV and my NOW TV Entertainment subscription was part of the BT TV Package. I have since moved away from them and want to continue my subscription with NOW so I need to change my payment details. However when I go to payments page it...

Accidently bought membership on wrong account

When my ex came over a couple years ago she logged on to her Now TV account on my fire stick. I forgot she logged on and recently purchased the sports package with my own card details on her account. Is there anyway I can switch the membership to my ...

Trying to purchase membership error

I tried to purchase the NOW Entertainment membership, however i received the notification that i had paid although no money was taken from my account and it told me there was an error. It told me to try again, which gave me the same message. Please h...

Can’t make broadband payment online

Is anyone else having an issue with paying their broadband online? It keeps saying payment could not be taken even though all details are correct and money is in account!

Payment card

How do I delete my payment card and remove all my personal details

Bt contract for 2 similtaneous devices but nowtv only lets one

I have a bt contract that state 2 similtaneous streaming devices but NOWtv only lets me use 1..I logged a call with bt and deleted all devices and tried again.. but it didn't work so they advised to contact NOWtv.. this is me doing that..;-)

Sports Package

HeyI have signed up for a 6 month package @£25 per month. The renewal date in 15 Feb. If I cancel now will I have access till 15 Feb and pay £25 and that is that. The package said cancel anytime but not sure if that is cancel at anypoint or cancellat...

Now TV Payment date change

I have all my bills come out on the 1st of the month and I wanted to see if anyone knew how to change the date NOW TV comes out my account?

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