Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! email about overdue payment, but account showing payments of £0 every month for past 11 months

I have had an email saying my card payment didn't go through, I recently had a new card issued and I changed the card number, Logging into my account, and it's showing payments of £0 every month for past 11 months Chat is utterly unhelpful

New to noa t.v

Trying to find a contact number for Nowtv I'm a new member. My broadband switches over on the 12 but I've had no Internet box or now t.v box ? Currently on talk talk. Do I use the same Internet box?

How do I remove my boost option? I don't want to pay the £5 addition cost

Can someone explain how I remove my Boost option so I am just a normal user?

How do I pay my bill online

I cannot find anywhere where I can pay my bill online

Hi how do i get a online bill with my proof of address?

Hi, I need to get a now broadband bill with my proof off address but they don't have the name or address on the bills. Is there anyway i can get one issued online? Thank you.

I am made to pay for passes I never ordered!

Hi, I received an email yesterday morning telling me that i have ordered a Sky Sports Day Pass and a NOW TV Boost, totalling £12.99 (I guess and ongoing monthly charge), but I have never ordered these.I van see them in my accounts details, and have m...

Cessation charge

Hi, I am looking at moving to NowTv broadband from my current provider (BT broadband). I still have a few months to run on the BT contract so there will likely be a cessation charge from them for cancelling early.I know sky TV cover this (up to £100)...

HACKED

I have been hacked, some how I have signed up for cinema & entertainment, payment has been taken. Only use this for sports, never used for anything else, no interest in anything other than sports. How do i contact customer service, seems impossible t...

free trial

I signed up for the 7 day free trial, but it says that I have already had one and didn't give me the chance to cancel just charged me the money. There is no way on the website to contact anyone. I'm just going round in circles.

Itemised call list

How do I see my call list out going call

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