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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
  • 8268 Views
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Repeated charges

I keep being charged each month for Now TV. I keep checking my account but don’t have any subscriptions. I’ve tried online help and searching for the account finder with my card details but nothing comes out. I keep being charged alot of money each m...

Charges by • Advocate
  • 297 Views
  • 1 replies
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Payment

I have been debited £33.99 instead of £20 for monthly fee without prior notice. I want to request a refund and cancellation of my contract.

Sam345 by • Newbie
  • 333 Views
  • 1 replies
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Payment for cancelled service

I have cancelled my broadband and the service will be taken over by the new supplier in 2 days but nowtv has taken the full payment out today. Does anyone know why? 

Nat223 by • Advocate
  • 396 Views
  • 1 replies
  • 1 thanks

Overseas calls tarriff

HelloWe frequently ring Australia. We are on the Anytime calls package. Am I correct in thinking the call charges to Australia are increasing from 2p/minute to 28.80/12.60p/minute from May 2022?

No details of broadband in account

I’m trying to alter settings for broadband that went live on the 22nd march 2022 but according to my account I can’t find anything that even says I’ve got broadband it says no upcoming payments…etc I’m so confused 

Payment

I payed last month's bill and now it's saying it's overdue.. I can't pay till 8th can they out my interent back on

Imogen by • Advocate
  • 339 Views
  • 1 replies
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Refund

You're customer service email is horrible. I purchased a subscription, was not able to access it because I was in another country, asked for a refund then proceeded to be ignored with responses and saying I do not have an account. Terrible customer s...

Kp by • Advocate
  • 236 Views
  • 1 replies
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