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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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  • 1 thanks

GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

BT Line rental charges

I had my broadband with Talktalk and paid line rental with BT, I have just switched to now broadband package thats says line rental charges are included with the broadband cost but will I still need to pay BT for the line rental too or will my accoun...

Ady by Newbie
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BT TV: Can't activate account

I signed up to NOW TV entertainment through the BT package but I'm unable to activate the account. NOW TV recognizes my email address when I try to set the password but I don't receive any email despite trying many times.  I contacted a BT agent but ...

ryrep by Advocate
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  • 1 thanks


Hello, I had a free trial for cinema, But I was to late to cancel it! But could you cancel it for my refund please.and this boost item for £5 to be cancelled to. Thanks  [email removed]


Hello,  I'm looking for a refund. I have emailed your company three times and have yet to get a response.  

Julia2 by Newbie
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payment issues

my card failed I updated but TV not working what can I do, do I have to wait until next payment date

Laura2 by Newbie
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Error on Card Biling Form

Anyone from Now participate on this section I can report an error to? Just tried to report using chat but "Computer says no".

RBZ by Scholar
  • 3 replies
  • 1 thanks

Paid bill. Now demanding to be paid again

I have a now TV invoice for £44.45 to show my services paid on the 17th December.My next payment should be £22 on the 17th January.My internet has been off since about 8 o clock this morning.So I logged into now TV to check the line.The line check to...